SHIPPING & RETURNS

SHIPPING POLICY

For domestic orders, it typically takes 4-8 business days, 15-20 business days for international shipping, and 2-3 days for local shipping (Bangalore, KA), after the item(s) are picked by 3rd party courier agencies. At GC Moto, we typically take 1-2 business days to process, pack, and ship an order.

Since we work with 3rd party courier agencies, we cannot commit an exact delivery date and time. 3rd party courier partners have their own tracking system. The tracking details will be provided to you once the order has been shipped. Deliveries may get delayed due to some other reasons like logistical, operational complications, or any other unforeseeable circumstances that may prevent us or the 3rd party courier partners from fulfilling a contract. Please also note that we don’t have any control over a delayed delivery by the 3rd party courier agency. However, we will do the best we can to escalate the issue with the courier company.

Orders shipped to addresses outside of India may be subject to additional charges, taxes, or fees which are determined by the local customs office of the destination country. The customer will have to bear any import duties, customs fees, taxes, or other charges that may additionally be collected when the package is delivered. International customers are advised to contact their customs office for accurate duty and tax information.

RETURN & EXCHANGE POLICY

REFUND

If you have made a purchase on gcmoto.com, a refund request can be initiated within 7 calendar days of the delivery of the product on gcmoto.com. Any request for a refund received after 7 days of the delivery of the product will be rejected. If you have made a purchase from a GC Moto authorized online re-seller or from an online e-commerce website like Flipkart or Amazon, then the purchased item is subjected to the refund policy of that particular online re-seller or e-commerce website. You are requested to read and confirm their refund policy before making a purchase. If you have made a purchase from GC Moto authorized dealership, then the purchased item is subjected to the independent refund policy of that particular dealership. Please confirm their refund policy before making a purchase. If the purchase is made from GC Moto exclusive store, you can start a refund request by visiting any GC Moto exclusive store in the country you made the purchase in, within 7 days of the purchase. If a purchase is made from an original equipment manufacturer brand partner, then the purchased item is subjected to the independent refund policy of that particular original equipment manufacturer. Please make sure to confirm the refund policy of that original equipment manufacturer before making a purchase. Please note that there are certain products in our inventory that cannot be returned or exchanged. This information is given on the product description page and its packaging.

REFUND PROCESS

A refund request must be initiated within 7 calendar days of the delivery of the item. Request received after 7 days of the product delivery will be rejected. We will arrange a pickup or ask you to ship the item to us after we have received your refund request. GC Moto will not be responsible for any damage, delay, or loss of the product during transit from your address to our facility. If any damage happens during the transit, the customer has to bear all the charges. An item can only be eligible for a refund after our team has inspected the returned item. The product needs to be unused, factory mint condition, with all the tags, labels, packaging, and parts attached and intact, to be eligible for a refund. GC Moto retains the right to accept or reject the refund request based on the result of the physical inspection of the item. If the item passes the physical inspection, we will email you with the refund approval. If the item fails the physical inspection and is found to be used by the customer, or not in the factory mint condition, or with all tags, labels, accessories, and parts are not attached and intact; then the refund will be rejected and the same will be notified by an email. If the refund request is rejected, the same product will be shipped back to the customer and the shipping charges will be paid by the customer. The refund will be processed after deducting 2% of the MRP of the product as payment gateway fees. It typically takes 5-7 business days for the amount to reflect in your account. After a refund has been initiated by GC Moto, please follow up with your bank if there are any delays.

EXCHANGE

If a request is made to change the ordered product’s size and/or color before the product is shipped, we will update the requested changes. The estimated delivery time may change if the change request is accepted. If the item has already been shipped by us and is still in transit, we will not be able to approve any change request. An exchange request can be raised within 7 days of the delivery. Once we have received an exchange request within 7 days of the delivery, we will share with you the address of our facility. You will need to ship the product back to us in an unused, factory mint condition, and with all the tags, labels, accessories, and packaging intact. The cost of shipping the item sent back to us for an exchange will be borne by the customer. If the item sent back by you passes the physical inspection by our Quality Control team, your order will be re-shipped with the updated product, size, and/or color. The shipping cost of the updated item has to be borne by the customer. Please also note that a product/size/color change is not applicable to specific products in our inventory. This is categorically mentioned on the online listings and on the packaging of these products.

ORDER CANCELLATION

An order can be canceled only if it has not already been shipped at the time of receiving the cancellation request. We can accept your request and cancel the order before it has shipped from our facility. If a cancellation request is made after the order has shipped from our facility, we will not be able to accept your cancellation request for the order. Once the product has been delivered to you, you can choose to request a refund. (Refer to our Return/Refund Policy for more details)

Please note that the refund is processed after deducting the payment gateway fees, which is 2% of the MRP of the product. It typically takes 5-7 business days for the refund amount to reflect in your account. We encourage you to talk to your bank if there is any delay in the refund process after it has been issued by us.

ORDER TRACKING

If you request a tracking number before your item has shipped from our facility, we will inform you of the likely date of dispatch. Once the order has been dispatched from our facility, you will receive an automated email and/or SMS and/or WhatsApp with the tracking details. Typically, the orders are dispatched within 1-2 working days. Please note that the tracking number and the tracking link provided to you can only be used on the 3rd party courier agency’s website to track your shipment.

Please note that the deliveries may get delayed due to logistical, operational, or any other unforeseeable circumstances. In very rare cases, if the package is returned to the origin (our facility), and/or if the 3rd party courier service is unable to deliver it, then we reship the package to the destination address through another courier service, only after prior confirmation of serviceability. We have no control over the shipment of your order since it is managed by a 3rd party courier agency. We encourage you to talk to the 3rd party courier agency if there is any delay in the delivery of your item.

DAMAGED/INCORRECT PRODUCT, MISSING PARTS, TAMPERED PACKAGING

If you find the package damaged or tampered with at the time of delivery; we request you to not accept the delivery and do not sign the POD, irrespective of the condition of the product. If you have already accepted the delivery and if the product is damaged, kindly share with us the images of the damaged product you have received. If verified, we will arrange a reverse pickup of the damaged product. Another unit of the product will be shipped as soon as the damaged product has been delivered back to our facility and verified against the images you shared earlier.

If you have received an incorrect product, kindly share with us the images of the product you have received. We will cross-check the same with our packing logs. If verified, we will arrange a reverse pickup of the incorrect product. The correct product will be shipped as soon as the incorrect product has been delivered to our facility and verified against the images you shared earlier.